📁
Administrative and Clerical
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ALB00482429 Requisition #

Your Opportunity:

Are you seeking a fulfilling career with opportunities for growth and advancement? Are you a dynamic administrator who thrives in a fast-paced scheduling environment that directly impacts patient care? Reporting to the Manager of Staffing Service Centre (SSC) this position plays a vital role in supporting multiple programs within the North Zone. The scheduler uses the Environment for Scheduling Personnel (ESP) staff scheduling application while adhering to established staff scheduling processes. You'll handle complex and often urgent staff scheduling tasks within tight timeframes in a busy, high-pressure environment. Attention to detail is essential as you ensure that employees are scheduled appropriately, and that employee pay data aligns with AHS policies, procedures, and collective agreement provisions. You'll leverage your technical and interpersonal communication skills to provide exceptional customer service to valued clients in a fast-paced environment, even when faced with frequent interruptions and shifting priorities. Your expertise will also be crucial in training and orienting new staff. As a successful Scheduler, your key responsibilities will include: filling pre-booked and immediate shifts resulting from staff vacation, leave of absence, illness, and education leave, anticipating staffing needs and informing managers of shifts requiring further attention, entering data for payroll, providing scheduling reports, detailed records and compiling/providing statistical information. The ideal candidate for this role will focus on developing trusted relationships, effective interdisciplinary communication with clients, and maintaining a patient-focused mindset. Please note this role requires the candidate to work on-site at the Staffing Service Centre. In addition to a competitive rate of pay, this position is eligible for the Northern Incentive Program.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

  • Recovery Alberta: N
  • Classification: Administrative Support IV
  • Union: AUPE GSS
  • Unit and Program: Provincial Staffing Services
  • Primary Location: Sturgeon Community Hospital
  • Location Details: As Per Location
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 05-MAR-2025
  • Temporary Employee Class: Temp F/T Benefits
  • Date Available: 15-MAR-2025
  • Temporary End Date: 16-SEP-2025
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 12
  • Shifts per cycle: 60
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $26.07
  • Maximum Salary: $31.68
  • Vehicle Requirement: Not Applicable
Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Proficiency in using Microsoft Outlook, Word, and Excel. Capability to successfully complete a 6-week training course. Minimum of 1 year of customer service experience. Minimum of 1 year of scheduling experience.

Preferred Qualifications:

3 years customer service experience. Experience in timekeeping and payroll processes. Previous experience in a call center setting. Knowledge of applicable collective agreements and pay codes. Experience working in a unionized, healthcare, and/or 24/7 operational environment. Familiarity with AHS scheduling software such as Kronos, ESP, or ASC. Current experience working within an AHS centralized ESP Staffing Service Center.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.


We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta. 


Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.


We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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