Administrative Support IV
Your Opportunity:
The Alberta Children’s Hospital (ACH) is a bright modern, family centered facility that is a cornerstone for quality care and research for the children of Calgary and southern Alberta. ACH was built with family centered care in mind and prides itself on engaging patients and families on a regular basis through a family centered approach to care. As the Administrative Support IV you will contribute to the delivery of high-quality patient care by providing administrative support across multidisciplinary Allied Health teams, balancing independent work with collaborative team engagement. Following established processes, you will provide clerical and administrative support to Allied Health teams and program areas. Responsibilities include, but are not limited to, reception duties, receiving and processing referrals, coordinating and scheduling patient appointments, maintaining waitlists and navigating shared room allocation, and performing data entry and data quality reviews. This role supports multiple disciplines and specialized programs. The successful candidate is self-directed and able to work with minimal supervision while demonstrating strong communication, professionalism, customer service, and interpersonal skills. You will apply sound judgment, independent decision-making, and problem-solving abilities in a fast-paced environment. Strong organizational, time management, and conflict resolution skills are essential, as is the ability to accurately collect, document, and maintain information in a timely manner. The ideal candidate is adaptable, able to manage competing priorities, frequent interruptions, and short timelines while maintaining a high level of accuracy and attention to detail.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Allied Health - Multiple
- Primary Location: Alberta Children's Hospital
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 29-OCT-2026
- Employee Class: Casual/Relief
- Date Available: 30-NOV-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days
- Days Off: Other
- Minimum Salary: $28.49
- Maximum Salary: $34.62
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Completion of a Unit Clerk or Medical Office Assistant program including Medical Terminology. 3 - 5 years experience providing administrative support in a tertiary level, pediatric outpatient healthcare setting. Minimum 3 years experience with complex patient care scheduling in EPIC along with coordinating multiple providers and calendars. Strong understanding of clinic work flow/processes. Excellent communication skills, both verbal and written. Experience with electronic medical records and healthcare information systems. Proficiency in Microsoft Office applications, including Outlook, Word, Excel, Teams, and PowerPoint.
Preferred Qualifications:3 years’ experience providing administrative support in an outpatient healthcare setting. Experience working with children in an educational/healthcare, childcare or related setting. Experience with the following programs: Connect Care, Outlook, WFM, other timekeeping/payroll systems.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
