Administrative Support IV
Your Opportunity:
Bring your organizational expertise to a busy urology practice where your work will directly support timely, coordinated care for patients from across Northern Alberta. The Kipnes Urology Centre is seeking a highly professional, adaptable Medical Office Assistant who enjoys variety, works well under pressure and takes pride in creating an excellent experience for patients, families and clinical teams. Reporting to the Clinic Manager, you will be a trusted member of a collaborative surgical team and an essential link among patients, urologists and healthcare partners. In this high-volume setting, you will manage complex physician schedules and help coordinate operating-room time, ambulatory clinics, procedures, diagnostic testing, referrals, follow-up care, on-call coverage, educational rounds and meetings. Your ability to anticipate needs, organize competing priorities and communicate with clarity and compassion will help keep the practice running smoothly. This role combines advanced administrative responsibilities with patient-facing service and limited clinical support appropriate to an unregulated healthcare position. You may assist with rooming patients, obtaining and recording vital signs, and transporting patients or equipment. The ideal candidate is calm, resourceful and meticulous, protects confidentiality and contributes positively to a fast-moving team. Strong availability during orientation is important to support comprehensive training and a successful transition into the role.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Kipnes Urology Centre
- Primary Location: Edmonton Clinic
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 10-SEP-2026
- Employee Class: Casual/Relief
- Date Available: 20-SEP-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days, Evenings, Weekends
- Days Off: Other
- Minimum Salary: $28.49
- Maximum Salary: $34.62
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Completion of a recognized Medical Office Assistant or Medical Administrative Assistant certificate program, or equivalent related post-secondary education. Minimum three years of recent experience providing complex administrative and clinical support to a physician in a high-volume healthcare environment. Experience coordinating specialist referrals, surgical bookings, diagnostic testing, follow-up care and physician schedules. Proficiency with Netcare, diagnostic imaging systems, referral and wait-list management, insurance claims, physician billing and billing codes. Advanced proficiency in Microsoft Word, Excel, PowerPoint, Outlook Email and Outlook Calendar. Accurate keyboarding speed of at least 55 words per minute. Demonstrated ability to triage competing administrative priorities, manage frequent interruptions, identify urgent issues and complete time-sensitive work accurately. Strong organizational, problem-solving and independent decision-making skills. Excellent written, verbal, interpersonal and customer service skills, with the ability to communicate professionally and compassionately with patients, families and healthcare teams. Proven ability to maintain confidentiality and handle sensitive information. Must be able to frequently walk, sit and stand for extended periods, occasionally push or pull up to 50 kg, and lift equipment or deliveries weighing more than 25 kg for transport or transfer to the appropriate team member.
Preferred Qualifications:Experience in urology, surgery or a high-volume ambulatory specialty clinic. Proficiency with Connect Care and working knowledge of Alberta Health Services systems, processes, policies and procedures. Medical terminology and business writing coursework are assets.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
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We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
