Administrative Support IV
Your Opportunity:
The General Internal Medicine Clinic within SHC is currently recruiting a temporary full-time Administrative Support IV - Clerk IV. Reporting to the Unit Manager of Cardiac Diagnostics and Cardiac/Internal Medicine Clinics, the Clerk IV will assist in completion of clerical tasks associated with the General Internal Medicine Clinics. Within this department the Clerk IV will be tasked with the following: Knowledgeable and proficient with Connect Care and Netcare. Managing work queues in Connect Care. Booking patient appointments and using templates within Connect Care. Management and processing of patient referrals in accordance with Path to Care guidelines. Faxing documentation as required. Liaising with referring sites regarding patient bookings and the entire multidisciplinary team. Completing and sending referrals for various diagnostic tests. Sending and receiving departmental mail. The successful candidate must possess strong intrapersonal skills, demonstrate an ability to clearly communicate in stressful situations and consistently execute attention to detail in work performance. This role requires a strong ability to multi-task, successfully complete work while managing numerous interruptions, demonstrate flexibility to learn workflows associated with each diagnostic area or clinic and independently problem solve. The successful candidate must possess a comprehensive understanding of patient and family centered care. Additionally, the Clerk IV will maintain Alberta Health Services privacy standards at all times thereby prioritizing patient confidentiality. As such they will adhere to the Freedom of Information and Protection of Privacy Act (FOIP) and the Health Information Act.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: General Internal Medicine Ambulatory
- Primary Location: South Health Campus
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 31-JUL-2026
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 31-AUG-2026
- Temporary End Date: 29-OCT-2027
- Hours per Shift: 7.75
- Length of Shift in weeks: 12
- Shifts per cycle: 60
- Shift Pattern: Days
- Days Off: As Per Rotation
- Minimum Salary: $28.49
- Maximum Salary: $34.62
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Grade 12 graduate or equivalent. Medical Terminology Course and/or Unit Clerk course. Minimum 1 year clerical outpatient clinic experience in a health care setting as a Clerk IV in (last 2 years). Ambulatory experience in Connect Care with workqueues 1-5. Experience in ambulatory programs in Connect Care including referral coordinator, template build, schegistrar and Ambulatory Unit Clerk required. Ability to work with minimal supervision. Excellent interpersonal and communication skills. Excellent organizational, prioritizing and time management skills required. Proficiency in the English language to communicate verbally and in writing. Typing skills, 60WPM. Must be able to sit for prolonged periods of time working at a computer. Proficiency with the following IT systems: Connect Care and Netcare. Word, Outlook, Internet Explorer, Excel. To ensure your skills and qualifications are considered, please attach a resume and cover letter with your application.
Preferred Qualifications:Internal Medicine experience preferred. Applicants with less than 1 year may be considered if they have one or more of the following: recent graduate of an accredited Unit Clerk or Medial Office Assistant program and or experience as a Unit Clerk on a medical/surgical or cardiology inpatient unit. Proficiency with database management, completion of Medical Office Assistant course. Proficiency with the following IT systems: Connect Care, APPROACH, Netcare, Right Fax, MUSE, Xcellera, Impax.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
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We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
