Administrative Support IV

Your Opportunity:

The Administrative Support IV provides a lead role in assisting with the overall organization and clerical support for a busy Integrated Home Care Team. This position supports the Adults Team, which manages clients between the ages of 18 and 65 across the city. The Administrative Support IV position’s summary role is to answer all incoming phone calls to the Adults Home Care team. This person is the first point of contact for clients, hears issues and redirects calls to the Case Manager/Assistant Head Nurse or contacts Care Managers for urgent issues. The volume of calls is approximately 250-350 calls per week. The successful candidate must be able to work with minimal supervision and exhibit judgment and tact when dealing with Home Care clients and Home Care staff. Daily tasks can include assisting with staff scheduling and payroll, ordering forms, faxing, filing, client record management, weekend planning, answering phones for the team and routing calls appropriately, dealing with clients that call in, assisting with referrals as they arrive, assisting the Assistant Head Nurse and Care Manager as necessary, ensuring team mail is sorted and delivered, assisting with reports and documents as necessary. This position also performs other tasks, administration work, such as ordering forms, transferring clients in the Electronic Health Record to primary provider, faxing and filing. This position works out of two sites: Northwest Centre 1 and East Calgary Health Centre.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.