Administrative Support IV
Your Opportunity:
Reporting to the Provincial Director, Collaborative Prehabilitation and Rehabilitation Patient Services, the AS IV is part of a Centralized Intake team, responsible for all referral management and patient scheduling across the Provincial Virtual Rehabilitation portfolio (Children's and Adult Rehabilitation, and Prehabilitation). The AS IV is the first point of contact for patients accessing clinics within the portfolio and is relied upon to act as a resource for referral management, patient scheduling, generating reports, and ad hoc administrative activities, while working independently with minimal supervision. The position requires the ability to work collaboratively with all team members and to maintain a positive, professional demeanor, demonstrate diplomacy and tact, and be able to manage issues that are sensitive and confidential. The work involves a range of tasks related to building and maintaining templates, maintaining referral waitlists, high volume outbound and inbound calls and emails, scheduling appointments, and gathering and collating patient information to determine what services are needed. The AS IV will be required to communicate with providers and patients in large volumes via phone and email daily. Must be able to present data and information and make recommendations to the team. The position supports the team in the day-to-day operations as well as a range of tasks related to developing, editing, formatting, coordinating, and maintaining documents and resources, requiring a high degree of attention to detail and expertise in web-based applications and document management. Capability of independently interpreting guidelines is required to meet objectives and solve problems. Connect Care knowledge, expertise in managing high referral volumes and problem solving is required. Please submit a resume and cover letter to be considered.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Provincial Virtual Rehabilitation
- Primary Location: Myron Thompson Health Centre
- Location Details: Eligible to work remotely within Alberta
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 26-JAN-2026
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 20-FEB-2026
- Temporary End Date: 18-SEP-2026
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $26.07
- Maximum Salary: $31.68
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Certificate in office or business administration or equivalent. Minimum 3 years of experience in an ambulatory administrative position within a health care organization. Minimum 3 years of experience with Connect Care referral management and complex multidisciplinary scheduling of rehabilitation staff. Demonstrated ability to manage very large call and email volumes. Relevant experience working on a collaborative interdisciplinary team. Demonstrated experience on a team with continual change and evolving priorities. Demonstrated experience, fluency and ability to support staff with a variety of applications and web-based or virtual platforms including MS Teams, Zoom, SharePoint, RedCap and Adobe Acrobat. A high standard of critical thinking, communication skills, attention to detail, initiative and strong organizational skills are essential. The ability to manage competing, evolving, and complex demands, often with tight timelines is required. Excellent keyboarding and data entry skills. Demonstrate diplomacy, tact and be able to manage issues that are confidential and sensitive. Proficient in speaking, reading and writing in the English language. Ability to troubleshoot IT issues and escalate appropriately. Ability to communicate with and motivate patients and inform health care providers/partners in a calm, professional manner. Candidate must have demonstrated success and competencies to work remotely within a virtual team.
Preferred Qualifications:Connect Care SuperUser. Skill and experience with data collection.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
