Administrative Support IV
Your Opportunity:
Reporting to the Manager, Central Access, this position is responsible for: Following strict timelines and workflows receives and registers all Notices of Live or Still Birth (NOB’s) from all Hospital sites for the Edmonton Zone. Communicates with HBPP program managers and consultants real-time to meet service delivery standards for HBPP to ensure parents of newborn infants receive a telephone assessment by a Public Health Nurse within 24-48 hours of discharge. Investigates missing, incomplete, or delayed NOBs, often following up directly with acute care facilities, facility/site specific Health Records Departments (medical records), and related Labour and Delivery units. Receives and investigates infant specific “Alerts” for Alberta Health Newborn Metabolic Screening (NMS) program in the Edmonton Zone. Initiates actions surrounding collection and processing of samples for NMS based on status or type of patient alert, which may involve laboratory samples being recollected or changes being made to public records. Utilizes Provincial NMS management tool to document and follow-up on all patient alerts handled. Verifies electronic demographic information to conduct and complete daily work on behalf of Alberta Health in Alberta Netcare, Client Registry, and others, resulting from investigations involving missing forms, data or other issues. Verifies ULI/PHC numbers on behalf of Alberta Health (AH) and notifies them when data is missing on public records in Alberta Netcare or Client Registry. Makes recommendations to AH for data merges for public records duplication on behalf of Alberta Health, when detected, resulting from investigations into missing records, data, or NMS alerts. Processes all Immunization records requests received at Health Link, searching archived media and databases, generating letters, and preparing records for mail-out.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Transition Company: Primary Care Alberta
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Health Link, Central Access Healthy Beginnings
- Primary Location: Seventh Street Plaza
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 29-JUL-2025
- Employee Class: Regular Full Time
- Date Available: 08-AUG-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 12
- Shifts per cycle: 60
- Shift Pattern: Days, Weekends
- Days Off: As Per Rotation
- Minimum Salary: $26.07
- Maximum Salary: $31.68
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Completion of Grade 12 (diploma) required. Intermediate knowledge of Microsoft Office is required; with certification being an asset. The successful candidate must have a minimum typing speed 40 WPM. Experience equivalents will be considered. Advanced data entry skills required. Ability to recognize potential errors and provide solutions; troubleshooting skills required. All candidates undergo standardized testing to determine suitability.
Preferred Qualifications:Completion of post-secondary education (i.e. course(s) in business administration, Office Administration certificate, Medical Office Assistant) or other related fields or post-secondary education. Medical terminology course is considered an asset. Possess strong interpersonal, decision-making and communication skills. Contact centre experience is an asset. Customer service, particularly telephone-based experience. Dedicated to quality improvement. Demonstrated ability to work in a team setting.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
