Administrative Support III - Patient Registration

ALB00154898 Requisition #

Your Opportunity:

Registration of clients utilizing regional registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of necessary documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients that do not have valid health care insurance, uninsured services, ER physician notes, medical supplies, and immigration x-rays. Respond to telephone queries and requests for patient information as per appropriate guidelines. Depart ER visits in the regional registration system to include the attending physician, triage score, departure date and time, discharge diagnosis and verify and scan records. Application of identification wristbands for all clients. Coordinate inpatient bed assignments in consultation with the Bed Utilization Coordinator/ Charge Nurses, and/or PCC. Separate client records and interfile utilizing terminal digit system and date order. Greet clients, visitors and staff, and directing them to the appropriate areas throughout the Health Center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Generate and complete discrepancy reports in a timely fashion. Complete deposits as per Finance guidelines and maintain the float. Accept sick calls from staff as applicable, and initiate calls to find appropriate relief. Retrieval of patient charts from Health Information/ Records Management department outside of regular hours and log removal of chart to appropriate nursing unit/physician. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required.


As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

  • Classification: Administrative Support III
  • Union: AUPE GSS
  • Department: NZ LLB HC Registration
  • Primary Location: Lac La Biche HC W.J.Cadzow Bld
  • Multi-Site: Not Applicable
  • FTE: 0.00
  • Posting End Date: 10-AUG-2020
  • Employee Class: Casual/Relief
  • Date Available: 20-AUG-2020
  • Hours per Shift: Varies
  • Length of Shift in weeks: Varies
  • Shifts per cycle: Varies
  • Shift Pattern: Days, Evenings, Weekends
  • Days Off: Other
  • Minimum Salary: $22.79
  • Maximum Salary: $27.69
  • Vehicle Requirement: N/A
Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Completion of Medical Terminology course. Experience: 2 years reception experience. Working knowledge of patient/ client filing systems an asset, particularly terminal digit systems. Skills: Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast paced environment while receiving minimal supervision. Excellent attendance record, reliability, and personal suitability must be demonstrated through employment references. Ability to read, write, and communicate effectively. Neat and well-groomed appearance. Superior customer service skills. Proven accuracy in spelling, keyboarding, and attention to detail. Minimum typing speed of 45 wpm. Typing test and Medical Terminology test will be given.

Preferred Qualifications:

Familiarity of Alberta Health Services and Programs is an asset.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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