Administrative Support III - Contact Centre Agent

🔍 Edmonton Zone, Edmonton, HSBC Building

📁: Administrative and Clerical

📅   : ALB00313681 Requisition #

📅   : Oct 07, 2022 Post Date

Thanks for your interest in the Administrative Support III - Contact Centre Agent position. Unfortunately this position has been closed but you can search our 1,723 open jobs by clicking here.

Classification: Administrative Support III

Union: AUPE GSS

Unit and Program: Provincial Strategies and Projects

Primary Location: HSBC Building

Location Details: Eligible to work hybrid (on/off site) within Alberta

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 17-OCT-2022

Employee Class: Regular Full Time

Date Available: 27-OCT-2022

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days

Days Off: Saturday/Sunday

Minimum Salary: $23.07

Maximum Salary: $28.04

Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Recent experience handling calls, complaints, and service requests related to the Public Health Act and its Regulations. Recent experience with Genesys Cloud, switchboard or similar systems. Understanding and ability to describe the scope of Safe Healthy Environments' services and programs. Experience with the Environmental Public Health Information System (EPHIS), Microsoft Dynamics or similar client relationship management (CRM) system. Ability to type at least 30 words per minute. Attention to detail. Client focused. Demonstrated customer service and people skills. Accurate data entry skills and abilities. Exceptional verbal and written communication. Exceptional listening abilities, especially for difficult to understand or English as a second language speakers. History of demonstrated professionalism in a fast-paced environment. History of demonstrated ongoing professional and personal development. Demonstrable proficiencies with Microsoft Office products, including Word, Excel, SharePoint, and Teams.

Preferred Qualifications:

Two or more years of experience handling calls, complaints, and service requests related to the Public Health Act and its Regulations. One or more years of experience using EPHIS. One or more years of experience with Genesys Cloud.Recent experience working with diverse client populations, including young families, seniors, and new Canadians. Recent experience applying information legislation such as the Freedom of Information and Protection of Privacy Act, Health Information Act, etc.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.