Administrative Support III
Your Opportunity:
A busy switchboard department that supports 2 local and many rural sites with answering and transferring calls, providing over heading of urgent codes to the 2 sites. Dealing with urgent situations and remaining calm is a requirement of this role. Consistently ensures that protected health information remains private according to the Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP). Consistently follows Alberta Health Services Information Privacy and Information Security policies. Effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Performs other Health Information Management related duties as needed. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay. The position requires sitting for majority of the shifts, stretching, reaching, twisting and grasping are all actions that would possibly be required to perform during any given shift. Lifting up to 50 lbs. at times is required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Transition Company: Health Shared Services
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Switchboard
- Primary Location: Grande Prairie QE II Hsp/Mac
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 22-JAN-2026
- Employee Class: Casual/Relief
- Date Available: 16-FEB-2026
- Hours per Shift: 11
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days, Evenings, Nights, Weekends
- Days Off: Other
- Minimum Salary: $23.53
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
Completion of Grade 12 or equivalent.
Additional Required Qualifications:Experience in Switchboard, and/or Telecommunication. Ability to communicate fluently in the English language. Ability to Problem-solve and be organized and efficient in day-to-day functions. Ability to work under pressure in emergent and urgent situations with limited supervision. Accurate and proficient keyboarding skills of 40 - 50 wpm required. Testing will be conducted with interviewed prospects.
Preferred Qualifications:Two (2) years related experience in a hospital or medical office setting preferred. Knowledge of HIA (Health Information Act) & FOIP (Freedom of Information and Privacy). Recent customer service experience preferred. Ability to operate a computer and scanning equipment. Ability to multi-task, organize and prioritize tasks to meet deadlines. Ability to communicate and follow verbal and written instructions precisely.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
