Alberta Health Services
ALB00119983 Requisition #

Your Opportunity:

Working under the general supervision and guidance of the Supervisor, Switchboard and Patient Information, this position is responsible to provide accurate general information to the public and staff over the telephone and in person at the Information Desks in various locations. As a first point of contact, this position serves as an ambassador for the organization, demonstrating professionalism and always exhibiting traits of courtesy, caring, compassion and respect. Essential functions of the position; Greets visitors to the site and provides appropriate information on patient location. Assists patients in determining the location of appointments. Provides directions both verbally and through the use of maps and communicates directions in a pleasant courteous manner. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of whom it is with. Consistently ensures that protected health information remains private and confidential, according to the Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP). Consistently follows Alberta Health Services Information Privacy and Information Security policies. Performs other related duties as assigned by the supervisor. Assigned duties will be a combination of above and may vary dependent upon site, role and shift. AHS CARES – our values guide what we do as individuals and professionals every day. COMPASSION: We show kindness and empathy for all in our care, and for each other. ACCOUNTABILITY: We are honest, principled and transparent. RESPECT: We treat others with respect and dignity. EXCELLENCE: We strive to give our best and be our best. SAFETY: We place safety and quality improvement at the centre of all our decisions.


As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

  • Classification: Administrative Support II
  • Union: AUPE GSS
  • Department: RA-Visitor Information-EDM
  • Primary Location: Royal Alexandra Hospital
  • Multi-Site: Not Applicable
  • FTE: 0.00
  • Posting End Date: 21-JAN-2020
  • Employee Class: Casual/Relief
  • Date Available: 31-JAN-2020
  • Hours per Shift: 4 - 7.75
  • Length of Shift in weeks: Varies
  • Shifts per cycle: Varies
  • Shift Pattern: Days, Weekends, Evenings
  • Days Off: Other
  • Minimum Salary: $20.42
  • Maximum Salary: $24.82
  • Vehicle Requirement: N/A
Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills including proficiency with Microsoft Office programs (Word, Excel, Outlook) required. Minimum six (6) months recent customer service/public relations or receptionist experience required. Demonstrated proficiency in the English language, both written and oral required. Must have excellent communication skills, as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Must have demonstrated communication and interpersonal style that support a service-oriented approach through attentive, pleasant, cooperative, sensitive and respectful interactions with patients, visitors, public and employees via, in person, telephone or written interactions. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Preferred Qualifications:

Previous experience in an Information Desk role is preferred. Recent experience in a hospital environment is preferred.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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