Provincial Director Patient Relations
- Classification: Director
- Union: Exempt
- Department: Corp Edm QA Patient Concerns
- Primary Location: Edmonton General Hospital
- Negotiable Location: Provincial
- Employee Class: Regular Full Time
- FTE: 1.00
- Posting End Date: 24-SEP-2018
- Date Available: 04-OCT-2018
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $40.32
- Maximum Salary: $69.09
- Vehicle Requirement: N/A
A Master’s degree in healthcare with credentials and active registration in a health related profession. Advanced education or certification related to concerns management. A minimum of 10 years of progressive leadership experience in a healthcare environment including leadership in managing concerns.
Additional Required Qualifications:
Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others Proven ability to foster partnerships and to achieve organizational goals within a large, diverse organization. Uses strategic thinking (assessment and organizational implications). Ability to manage change and create innovative solutions for complex and diverse issues Ability to continually analyze effectiveness of strategies and implement quality and process improvements. Familiarity with the principles and strategies for advancing the practice of Patient and Family Centered Care throughout the organization.
Preferred Qualifications:
An expert knowledge of best practice for concerns resolution and the Alberta Patient Concerns Resolution Process Regulation 124/2006. Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others. Proven ability to foster partnerships and to achieve organizational goals within a large, diverse organization.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
