IT Customer Support II - Deskside Support Analyst

🔍 Calgary Zone, Calgary, QuarryPark

📁: Information Technology

📅   : ALB00125697 Requisition #

📅   : Nov 05, 2019 Post Date

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Classification: IT Customer Support II

Union: AUPE GSS

Department: (CORP) IT End User Compute

Primary Location: QuarryPark

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 12-NOV-2019

Employee Class: Regular Full Time

Date Available: 02-DEC-2019

Hours per Shift: 7.75

Length of Shift in weeks: 4

Shifts per cycle: 20

Shift Pattern: Days, Evenings, Nights, Weekends, On Call

Days Off: As Per Rotation

Minimum Salary: $29.84

Maximum Salary: $36.44

Vehicle Requirement: Driver's License, Vehicle Required

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

A post-secondary certification or diploma in an Information Technology related discipline required. Minimum of 2 years Deskside experience within the last 5 years. Experience includes implementation, operation, repair, and maintenance of computer equipment, applications, and peripherals. In depth knowledge of Microsoft Operating Systems and Microsoft Office Suite. The ability to lift 22 Kg (50 lbs.). Ability to meet physical demands of the position such as: sitting, standing, walking for extended periods. Able to work at computer terminal for extended periods of time. Valid class 5 driver license as travel is required. Establish priorities, schedule work, and assign resources effectively. Analyze concerns or problems arising from daily operations. Assess the effectiveness of programs on the basis of quantifiable outcomes. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively within a highly demanding, dynamic work environment. Meet established, defined, or tight time-lines.

Preferred Qualifications:

Proven customer service skills and experience in an organization of significant size and complexity is an asset. Previous experience in a healthcare environment is a definite asset. Applicants with ITIL certification will be given preference but will consider other applicable certifications in lieu of ITIL certification.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

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We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.