IT Customer Support II

🔍 South Zone, Medicine Hat, Medicine Hat Regional Hospital

📁: Information Technology

📅   : ALB00201813 Requisition #

📅   : Apr 13, 2021 Post Date

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Classification: IT Customer Support II

Union: AUPE GSS

Department: (CORP) IT End User Compute

Primary Location: Medicine Hat Regional Hospital

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 19-APR-2021

Employee Class: Regular Full Time

Date Available: 18-MAY-2021

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days, Evenings, Nights, Weekends, On Call

Days Off: Saturday/Sunday

Minimum Salary: $30.14

Maximum Salary: $36.80

Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Minimum of 2 years Deskside experience within the last 5 years. Experience in implementation, operation, repair, and maintenance of computer equipment, applications, and peripherals. In depth knowledge of Microsoft Operating Systems and Microsoft Office Suite. Able to establish priorities, schedule work, and assign resources effectively. Able to analyze concerns or problems arising from daily operations. Able to assess the effectiveness of programs on the basis of quantifiable outcomes. The ability to lift 22 Kg (50 lbs.). Able to promote quality improvement strategies and methodologies to staff and a cooperative work environment and spirit. Able to function effectively within a highly demanding, dynamic work environment. Able to meet established, defined, or tight timelines.

Preferred Qualifications:

Able to communicate effectively in English, both verbally, and in writing preferred. Able to commit to a high level of customer satisfaction preferred. ITIL certification is preferred but other applicable certifications in lieu of ITIL certification will be considered. Previous experience in a healthcare environment. Able to remain current in IT field.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.