IT Customer Support II

Information Technology
Alberta Health Services
ALB00081159 Requisition #
Thanks for your interest in the IT Customer Support II position. Unfortunately this position has been closed but you can search our 932 open jobs by clicking here.
  • Classification: IT Customer Support II
  • Union: AUPE GSS
  • Department: (CORP) IT Access
  • Primary Location: CN Tower
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 17-JAN-2019
  • Employee Class: Regular Full Time
  • Date Available: 04-FEB-2019
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days, On Call
  • Days Off: Saturday/Sunday
  • Minimum Salary: $29.84
  • Maximum Salary: $36.44
  • Vehicle Requirement: N/A
Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Completion of diploma or degree in an Information Technology discipline or equivalent job experience. 1-2 years’ experience in a Technical Support role. Sound knowledge of PC software, including Microsoft Office, IAM (Identity Access Management), RSA Console Management, Active Directory User Management, Workstation Operating Systems and Server Operating Systems. Proficient keyboarding skills and Adobe Acrobat PDF file management. Customer service focus and strong verbal and written communication skills. Exceptional problem-solving and decision making abilities. Experience assisting users with computer, software and network problems or questions. Experience providing field troubleshooting, training assistance, or other support over the phone. Experience providing support for software, local area network (LAN) connections, telecommunications, computer hardware (such as PC's, printers and any other peripheral devices), and commercial software packages (such as word processing, spreadsheets, electronic mail, and calendaring applications). Knowledge of the use of online monitoring software tools, reference manuals, and on-the-job experience to solve problems and provide 'how-to' instructions to users. Ability to work with minimal supervision. Participate in a 24/7 on call rotation.

Preferred Qualifications:

3 years or more in a Support Desk environment with Health Care IT experience, ITIL V3 Foundation Certificate and VMware Svc. Mgr. preferred. Intermediate knowledge: MS Office Suite 2003+; MS AD Svr 2003+; Quest Active Roles Mgmt Console/Shell; MS Workstation OS (XP, Win7, Win10); Scripting languages (PowerShell, Visual Basic, Batch, Kix32); NTFS File Systems. Basic/Working knowledge: LDAP.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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