IT Customer Support I - Service Desk

Information Technology
Alberta Health Services
ALB00140810 Requisition #
Thanks for your interest in the IT Customer Support I - Service Desk position. Unfortunately this position has been closed but you can search our 728 open jobs by clicking here.
  • Classification: IT Customer Support I
  • Union: AUPE GSS
  • Department: IT Service Desk (N)
  • Primary Location: CN Tower
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 27-MAR-2020
  • Employee Class: Regular Full Time
  • Date Available: 13-APR-2020
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days, Evenings, Nights, Weekends, On Call
  • Days Off: As Per Rotation
  • Minimum Salary: $25.91
  • Maximum Salary: $31.64
  • Vehicle Requirement: N/A
Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Successful completion of a degree or diploma in relevant field from a recognized institution. 2-3 years of experience working in a support desk environment that deals with calls from a varied user base. A sound knowledge of PC software, including Microsoft Office 2003-2016, Windows XP, Windows 7, Windows 10, Active Directory, Citrix and PC configurations. Proficient with VPN technologies. A customer service focus and strong communication skills are essential. Sound problem-solving and decision making abilities. Proficient keyboarding skills.

Preferred Qualifications:

A+ or similar certification preferred. Experience with Alemba vFire. ITIL Foundation. Previous health care experience.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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