Emergency Communications Officer (911)
Your Opportunity:
You are an EMD certified, experienced Emergency Communications Officer, and a great communicator, both talking and listening. Able to keep a cool head under pressure, you're the calm, confident voice on the phone with 911 callers collecting the necessary information to dispatch emergency crews. You can quickly and accurately transcribe calls as they come in, prioritize tasks on the fly, and clearly relay essential information. Alberta Health Services (AHS) has an exciting role for an Emergency Communications Officer (ECO) in Calgary. Candidates will undergo a multi-step screening process.
Description:
As an Emergency Communications Officer, you will provide safe and effective emergency medical call taking and dispatch services to ambulances. Through established guidelines, you will evaluate and process emergency and non-emergency calls, be responsible for making key decisions and contribute to the EMS dispatch process and strategies.
- Transition Company: Emergency Health Services
- Classification: EmergencyCommunOff(911)2190
- Union: HSAA Facility PROF/TECH
- Unit and Program: EMS Dispatch, Communications, & Deployment
- Primary Location: Quarry Crossing
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 04-NOV-2025
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 14-NOV-2025
- Temporary End Date: 31-DEC-2026
- Hours per Shift: 12
- Length of Shift in weeks: 8
- Shifts per cycle: 28
- Shift Pattern: Days, Evenings, Nights, Weekends
- Days Off: As Per Rotation
- Minimum Salary: $27.91
- Maximum Salary: $34.61
- Vehicle Requirement: Not Applicable
Completion of Grade 12 or equivalent. Emergency Medical Dispatch (EMD) certification required; where the successful candidate does not currently hold EMD certification, the certification course will be provided upon hire.
Additional Required Qualifications:Current EMD certification. Current CPR/BLS certification
Preferred Qualifications:As required.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
Healthy Albertans. Healthy
Communities. Together.
We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.
Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.
We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
