Coordinator, Professional Billing Office

Business Support - Other
Alberta Health Services
ALB00119194 Requisition #
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Your Opportunity:

Can you envision yourself in a new role creating a new Professional Billing Office for AHS? An exciting opportunity exists for a Coordinator, Professional Billing Office to help establish processes and procedures related to a Professional Billing Office. This role is suitable for an individual wishing to expand the practice into leadership and influence while still remaining current and hands on related to physician billing. We are looking for an individual with a passion for data and attention to detail as well as someone who is a big picture thinker. The Coordinator is responsible and accountable for the direction, team leadership, and organization over the day to day activities of the Professional Billing Office, as well as the support of the vision, mission, and business plan of Alberta Health Services. The position will require strong relationship building abilities that include facilitation, collaboration, and consultation skills. If you can utilize persuasion and influence in order to successfully lead the Professional Billing Office, this position may be for you. The successful candidate will have experience successfully communicating with different stakeholders and demonstrate a client-centered approach. We are also looking for someone who has the ability to develop creative approaches to problems and who demonstrates sound critical thinking and ethical decision making. The position will be located in Calgary.


Reporting to the Provincial Program Manager, Physician Compensation, in the Chief Medical Officer (CMO) Portfolio, the Coordinator, Professional Billing Office will be responsible for the effective and efficient planning, leading, organization, operation, and reporting of the Provincial AHS Professional Billing Office. The role will be responsible to configure and implement physician billing data elements from Connect Care, support change management plans for individuals (physicians and non-physicians) involved in physician billing throughout the province, and propose and evaluate ongoing AHS Professional Billing Office operational models. While physician billing within AHS is not new, an AHS Professional Billing Office as an entity is new business and, as such, policies and processes will have to be established as well as identifying staffing compliment, developing specific service offerings, and budget planning. Significant collaboration and coalition building with internal colleagues (Zone & Provincial Medical Affairs, Chief Medical Information Office particularly related to Connect Care, Information Technology & Finance) and external colleagues (software providers (i.e. EPIC for Connect Care), University Faculties of Medicine in Alberta, ARP management committees, physician offices, etc.) will be required. This senior professional role will set quality standards and implement best practices for the organization. As new work, this complex, strategic role has significant impact on Medical Affairs and contributes to the overall success and reputation of AHS. The position is also responsible for evaluation of the Professional Billing Office and ensuring alignment with the vision, mission and strategic plan of AHS and Medical Affairs goals.

  • Classification: Coordinator
  • Union: Exempt
  • Department: CMO Admin
  • Primary Location: Southport Tower
  • Temporary Employee Class: Temp P/T Benefits
  • FTE: 0.80
  • Posting End Date: 23-SEP-2019
  • Date Available: 03-OCT-2019
  • Temporary End Date: 30-OCT-2020
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 8
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $28.20
  • Maximum Salary: $48.45
  • Vehicle Requirement: N/A
Required Qualifications:

Completion of post-secondary education required with a minimum of a Baccalaureate Degree. Formal post-secondary training that includes medical billing and medical terminology. Equivalent combinations of education and experience may be considered.

Additional Required Qualifications:

5 to 7 years of progressive experience, both managing projects and individually creating/implementing practical solutions ideally with experience in a healthcare/physician culture and/or human resource management context. Demonstrated ability to plan, organize and manage short term and long term plans and projects and deliver customer focused results. Strong data literacy and data management skills: ability to understand data linkages and to efficiently combine different data elements from different sources to deliver integrated solutions. Ability to direct others how to manage data. Creative in establishing new processes that are efficient and effective. Effective communication skills, particularly oral. Strong organizational skills and a commitment to quality services. Proven ability to foster partnerships and to achieve organizational goals. Self-motivated and skilled at balancing competing demands and multiple, changing priorities.

Preferred Qualifications:

Experience with physician billing processes (fee for service and/or Alternative Relationship Plan environments) and/or physician office operations. A demonstrated clear pattern of professional and personal development.

Please note:

All postings close at 23:59 of the posting end date indicated.


Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do.  Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta. 

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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